Contact  Center Agent Responsibilities and Duties:

 • Answer incoming calls and respond to customer’s emails
 • Management and resolve customer complaints
 • Sell products and place customer orders in the computer system
 • Identify and escalate issues to supervisors
 • Provide product and service information to customers
 • Research required information using available resources
 • Research, identify, and resolve customer complaints using applicable software
 • Process orders, forms, and application
 • Route calls to appropriate resources
 • Document all call information according to standard operating procedures
 • Recognize, document, and alert the management team of trends in customer calls
 • Follow up customer calls where necessary
 • Upsell products and services
 • Complete call logs and reports
 • Other duties as assigned

Call Center Agent Qualifications and Skills

 • High school diploma or equivalent
 • Proficient in listening, verbal, and written communication skills in English. 
 • Ability to handle stressful situation appropriately